Knowledge Base
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Support
1. Freshdesk access
2. Beyon Money Business Portal access
1. Disputes: company admin and employees
2. Onboarding Error: administrators only
3. Freeze/Block Cards
1. Disputes: receives the request, validates the transaction details, and assigns it to the operation team for investigation.
2. Onboarding Error: receives the ticket and reassigns it to the operation team.
Full access to the company account in terms of viewing, actioning, freezing, unfreezing cards, change employee details (email, mobile, status), disputes, etc.
The Customer Service team will have visibility over the company admin users and should have their information visible in front of them to conduct the normal verification, which could be their name, CPR, company CR, and the latest transaction that happened for the company.
As a part of the verification process for admin users, they will have to raise a support verification request through the Beyon Money Business dashboard.
The customer service team should directly call the administrator as per the number registered in the system to fulfill their request.
1. Have normal ATM withdrawals from the cards
2. Any changes in their account should be raised to the company’s finance department to review and go through the approval process.
Each employee receives Invitation email to onboard – Manual attached for the steps
Instant
OTP to registered employee number only
No
After sending the email to the support team, the following will be the contact number:
Bahrain: 80001500
Overseas: +973 1707 7777
On the main dashboard you will be able to see:
1. Available Funds:
Total showing of the balance in the corporate wallet
2. IBAN:
There is a button “Add Funds”; it has a pop-up showing the IBAN.
The dashboard is for the corporate admin users, and the mobile app is for employees.
The IBAN displayed in the “Add Funds” popup on the dashboard can receive transfers from any external source.
No, there is only a cap on total for corporate wallet which is based on corporate levels; though as keeping flexi there is no limit.
It can be due to role restrictions, or the company would be debit freeze.
– Local: no charges.
– International: this service will be available soon.
No, it is a prepaid card, not a credit card.
The amount can be transferred from the dashboard and can be requested from the App by the employees.
Go to Settings > “Capital Deposit Certificate” section > click on the “Generate” option.
Once it is generated, the user can see the view or download options to get it in PDF format.
Yes, Relationship Managers takes you through the system and do the initial setup once your business is onboarded.
We also have a YouTube channel that has a step-by-step guide to the dashboard Beyon Money Business – YouTube)
