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FAQ

Frequently Asked Questions

Find clear answers and video guides on how to handle your business payroll seamlessly.

What is Beyon Money Business?

A smart and profitable way to manage your business finances. www.beyonmoneybusiness.com

Video Tutorials

How to Register for Beyon Money Business
Administrator Sign Up

General & Support

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Are there any hidden charges?

No

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Are there any restrictions on the types of purchases that can be made?

No

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Are there training sessions for new business users?

Yes, Relationship Managers takes you through the system and do the initial setup once your business in onboarded.
We also have a YouTube channel that has a step by step guide to the dashboard Beyon Money Business YouTube

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Can Admin set spending limits on the corporate cards?

Yes

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How can I contact customer support? (Is there a dedicated support line for corporate customers?)

After sending the email to support team the following will be the contact number:
Bahrain: 80001500
Overseas: +973 1707 7777

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How can I transfer money to my account in Beyon Money Business?

The IBAN displayed in the Add Funds popup on the dashboard can receive transfers from any external source.

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How can we identity an admin user of a company?

  • As a part of verification process to admin users they will have to raise a support verification request through BMB dashboard
  • CS team should directly call the administer as per the number registered in the system to fulfill their request.
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How do I issue a prepaid expense card to an employee?

Each employee receives Invitation email to onboard – Manual attached for the steps

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How quickly can funds be loaded onto the cards?

Instant

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Is there a limit to the transfer amount and volume of daily and monthly transfers?

No, there is only a cap on total for corporate wallet which is based on corporate levels; though as keeping premium account there is no limit.

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Is there a way to authorize my employees’ payments without pre funding his card ?

No, it is debit not credit card.
Amount can be transferred from dashboard and can be requested from App by the employees.

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What access will the support agent require?

  1. Fresh Desk access
  2. Beyon Money Business Portal access

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What are company employees (card holders) level of authority?

  • Have normal ATM withdrawals from the cards
  • Any changes in their account should be raised to the company’s finance to review and go through the approval process.
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What are the admin level of authority?

  • Full access to the company account in terms of viewing, actioning, freezing, unfreezing cards, change employee details (email , mobile, status), disputes …etc.
  • CS team will have the visibility over the company admin users and should have their information visible Infront of them to conduct the normal verification which could be (their name, CPR, company CR, latest transaction happened for the company .. etc)
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What are the difference between the online portal and the mobile application?

Dashboard is for the corporate users and mobile app is for employees (people).

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What are your charges for Local and International Transfers?

  • Local, no charges.
  • International: this service will be available soon.
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What is the email assigned for customers enquiries & complaints?

support@beyonmoneybusiness.com

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What is the role of support agent?

  1. Disputes: receives the request, validate the transaction details and assigned to Opps for investigation.
  2. Onboarding Error: receives the ticket and reassign to Opps.
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What security features are available on the corporate cards?

OTP to registered employee number only

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What type of calls/emails support agents will receive?

  1. Disputes: company admin and employees
  2. Onboarding Error: administrators only
  3. Freeze/Block Cards
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Where can I find my bank account details in the dashboard?

Main Dashboard
1. Available Funds: Tile showing the balance in corporate wallet
2. IBAN: There is a button “Add Funds” – shows a popups showing the IBAN

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Why are some features in the online portal showing as “Access Denied” ?

It can be due to role restrictions, or the company would be debit freeze.